Privacy Policy

Effective Date: January 5, 2026
Website: NotaryBrand.com
Company: Notary Brand LLC

Notary Brand LLC (“Notary Brand,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit NotaryBrand.com, create an account, purchase a course or membership, submit a support ticket, complete training, receive certificates, or otherwise use our website, courses, and services.

By using our website, creating an account, purchasing a course, or using our services, you agree to this Privacy Policy.

California’s online privacy framework generally requires commercial websites collecting personal information from California residents to post a privacy policy describing the categories of information collected and how it may be shared. California consumers may also have privacy rights under the California Consumer Privacy Act, including rights to know, delete, opt out of sale/sharing, and non-discrimination, if the law applies to a business.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the website, or from third-party service providers.

A. Account and Registration Information

When you create a student account, purchase a course, enroll in a membership, or register for training, we may collect:

  • First name;
  • Last name;
  • Email address;
  • Phone number, if provided;
  • Mailing or billing address, if provided;
  • Username;
  • Password or login credentials, stored securely by our platform;
  • Student account details;
  • Registration date;
  • Membership or course enrollment status;
  • Support ticket history.

B. Course and Student Activity Information

Because Notary Brand provides online training, we may collect and store course-related records, including:

  • Courses purchased;
  • Courses accessed;
  • Lesson, topic, and quiz progress;
  • Course completion status;
  • Time spent in courses;
  • Login activity;
  • Quiz scores and answers;
  • Exam or assessment attempts;
  • Certificate issuance records;
  • Certificate name;
  • Certificate date;
  • Course start and completion dates;
  • Compliance records related to California notary education requirements.

This information may be used to verify course completion, issue certificates, maintain student records, process refunds, and support compliance with course requirements.

C. Payment Information

When you purchase a course, membership, or other product, payment may be processed by third-party payment processors such as Stripe, PayPal, or another provider.

We may receive limited payment-related information, such as:

  • Name;
  • Email address;
  • Billing address;
  • Payment status;
  • Transaction ID;
  • Purchase amount;
  • Product or course purchased;
  • Refund status;
  • Chargeback or payment dispute information.

We do not intentionally store full credit card numbers on our own servers. Payment information is processed by third-party payment processors according to their own privacy and security practices.

D. Support Ticket and Communication Information

If you contact us, submit a support ticket, request a refund, request a name correction, or communicate with us, we may collect:

  • Your name;
  • Email address;
  • Account information;
  • Message content;
  • Attachments you provide;
  • Support history;
  • Refund requests;
  • Name-change documentation, if applicable;
  • Any other information you choose to provide.

Refund requests must be submitted from inside the student account, and we may use account login and support-ticket records to verify the identity of the account holder.

E. Legal Name Change Documentation

Because student account names and certificate names are generally locked after registration, we may request documentation if you request a legal name change.

This may include documents such as:

  • Court order;
  • Marriage certificate;
  • Divorce decree;
  • Government-issued identification;
  • Other verification documents reasonably requested by Notary Brand LLC.

We use this information only to review and process the name-change request, maintain account integrity, prevent account transfers, and protect certificate records.

F. Technical and Usage Information

When you visit our website or use our platform, we may automatically collect technical information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages visited;
  • Time and date of visit;
  • Login records;
  • Session information;
  • Cookies and similar technologies;
  • Approximate location based on IP address;
  • Security logs;
  • Error logs;
  • Website performance data.

This information helps us operate, protect, troubleshoot, improve, and secure the website.

2. How We Use Information

We may use personal information to:

  • Create and manage student accounts;
  • Provide course access;
  • Enroll students in courses or memberships;
  • Track course progress and completion;
  • Enforce required course time;
  • Administer quizzes, lessons, topics, certificates, and training requirements;
  • Issue course completion certificates;
  • Verify student identity and account ownership;
  • Process payments;
  • Process refunds;
  • Respond to support tickets;
  • Review legal name-change requests;
  • Prevent account sharing, fraud, abuse, unauthorized access, or misuse;
  • Maintain records for compliance, business, accounting, refund, and legal purposes;
  • Send transactional emails related to accounts, purchases, courses, certificates, refunds, support, and policy updates;
  • Send marketing emails where permitted by law;
  • Improve website performance and user experience;
  • Protect website security;
  • Comply with legal obligations;
  • Enforce our Terms & Conditions.

3. Course Completion, Certificates, and Compliance Records

Notary Brand LLC may maintain records related to course enrollment, participation, completion, timing, quiz activity, certificates, refunds, and account identity.

These records may be used to:

  • Verify that a student completed required training;
  • Confirm that minimum course-time requirements were met;
  • Issue or reissue certificates;
  • Respond to student support requests;
  • Review refund eligibility;
  • Respond to payment disputes or chargebacks;
  • Maintain business and compliance records;
  • Comply with applicable California notary education rules or requests from authorized entities.

Because California notary education may involve state-required courses, we may retain course and certificate records for a period reasonably necessary to support students, verify course completion, comply with business and legal obligations, and administer the four-year refund policy described in our Terms & Conditions.

4. How We Share Information

We do not sell student course records or certificate records.

We may share personal information with third parties only as reasonably necessary for business, operational, legal, payment, security, or compliance purposes.

A. Service Providers

We may share information with service providers that help us operate our business, including:

  • Website hosting providers;
  • Learning management system providers;
  • Payment processors;
  • Email service providers;
  • Customer support/ticketing systems;
  • Security and firewall providers;
  • Analytics providers;
  • Backup and storage providers;
  • Course platform tools;
  • Certificate tools;
  • Marketing platforms;
  • Professional advisors.

These providers may access information only as needed to perform services for us.

B. Payment Processors

Payment information may be shared with Stripe, PayPal, banks, credit card networks, fraud prevention services, or other payment-related providers to process transactions, refunds, disputes, and chargebacks.

C. Legal and Compliance Disclosures

We may disclose information if we believe it is necessary to:

  • Comply with law, subpoena, court order, regulation, or legal process;
  • Respond to lawful requests from government authorities;
  • Protect our rights, property, safety, students, website, or business;
  • Prevent fraud, abuse, security threats, or unauthorized account use;
  • Enforce our Terms & Conditions;
  • Respond to payment disputes, chargebacks, or claims;
  • Protect certificate integrity and course compliance.

D. Business Transfers

If Notary Brand LLC is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to:

  • Keep you logged in;
  • Remember preferences;
  • Operate the shopping cart or checkout;
  • Track course sessions and progress;
  • Improve website performance;
  • Analyze website traffic;
  • Protect against fraud and abuse;
  • Support marketing and advertising.

You may control cookies through your browser settings. However, disabling cookies may affect your ability to log in, purchase courses, complete training, or use student dashboard features.

6. Analytics and Advertising

We may use analytics tools to understand website traffic, user behavior, course usage, and marketing performance.

We may also use advertising or remarketing tools to promote Notary Brand courses and services. These tools may use cookies or similar technologies to show relevant ads or measure advertising effectiveness.

Where required by law, we will provide appropriate choices regarding cookies, analytics, advertising, or the sharing of information for cross-context behavioral advertising.

7. Email Communications

We may send transactional emails related to:

  • Account registration;
  • Login or password reset;
  • Course enrollment;
  • Course progress;
  • Certificate availability;
  • Purchases and receipts;
  • Refunds;
  • Support tickets;
  • Legal notices;
  • Terms or Privacy Policy updates;
  • Important course or platform updates.

You may also receive marketing emails if you opt in or where permitted by law. You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Even if you unsubscribe from marketing emails, we may still send transactional or account-related messages.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain student accounts, support course access, issue certificates, comply with legal obligations, resolve disputes, enforce agreements, process refunds, maintain records, and operate our business.

Because Notary Brand LLC offers a four-year refund policy for eligible uncompleted courses, we may retain purchase, account, course progress, support ticket, and refund-related records for at least the refund eligibility period and longer where necessary for legal, tax, accounting, compliance, certificate, or dispute-resolution purposes.

Course completion and certificate records may be retained for a longer period to help students verify completion, request support, respond to chargebacks, and maintain compliance records.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

These safeguards may include:

  • SSL/TLS encryption;
  • Secure payment processors;
  • Account authentication;
  • Access controls;
  • Firewalls;
  • Security monitoring;
  • Backups;
  • Limited administrative access;
  • Anti-fraud and abuse detection.

No website, platform, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account password confidential and notifying us promptly if you believe your account has been compromised.

10. Your Choices and Account Information

You may access certain account information by logging into your student account.

You may update certain information, such as your password or contact information, if the platform allows it.

However, student names and certificate names are restricted. The name entered during registration is the official account and certificate name and cannot be changed except for a verified legal name change or an approved correction of a minor typographical error.

To request a legal name change, correction, refund, or account support, you must submit a support ticket from inside your student account.

11. California Privacy Rights

California residents may have certain rights regarding personal information.

Depending on the law that applies to Notary Brand LLC at a given time, these rights may include:

  • The right to know what personal information we collect, use, disclose, sell, or share;
  • The right to request access to personal information;
  • The right to request deletion of personal information, subject to exceptions;
  • The right to correct inaccurate personal information;
  • The right to opt out of the sale or sharing of personal information, if applicable;
  • The right to limit the use of sensitive personal information, if applicable;
  • The right not to be discriminated against for exercising privacy rights.

The California Attorney General explains that the CCPA gives consumers rights to know about personal information collected, request deletion with exceptions, opt out of sale or sharing, and avoid discrimination for exercising rights.

Notary Brand LLC does not knowingly sell student course records, certificate records, or account information.

If we engage in activities that are considered a “sale” or “sharing” of personal information under applicable California law, we will provide required notices and opt-out mechanisms.

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing your request.

12. Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals. There is no uniform industry standard for responding to these signals, and our website may not respond to all Do Not Track signals.

Where required by applicable law, we will honor recognized opt-out preference signals such as Global Privacy Control for applicable sale or sharing choices.

13. Children’s Privacy

Our website and courses are intended for adults.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links and Services

Our website may contain links to third-party websites, services, payment platforms, tools, or resources.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.

You should review the privacy policies of any third-party services you use.

15. International Users

Notary Brand LLC is based in California, United States, and our services are intended primarily for users in the United States.

If you access the website from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by posting the updated Privacy Policy on the website, updating the effective date, sending an email, or providing another notice as appropriate.

Your continued use of the website, courses, account, or services after the updated Privacy Policy is posted means you accept the updated policy.

17. Contact Information

For privacy questions, account questions, support requests, or refund requests, please contact us through your student account support ticket system.